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The Journal of Applied Behavioral Science
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Honoring the Kun Lun Way

Cross-Cultural Organization Development Consulting to a Hospitality Company in Datong, China

Renée Smith Nyberg

Pepperdine University, Graziadio School of Business and Management

Trine C. Jensen

Pepperdine University, Graziadio School of Business and Management

This article presents a case study of the adaptation of Western organization development (OD) consulting practices to a Chinese hospitality business in Datong, China. Presented are the founder's personal history and management philosophy as well as the organization development interventions, outcomes, and challenges. The case study describes the consulting experiences of four teams of Western graduate students during the course of their research of and consultation to this company from 2004 to 2008. The cross-cultural relationship between the students and the organization is examined, providing insight into the practice of OD in an international setting.

Key Words: organization development • Chinese management • cross-cultural consulting • management philosophy • family business

The Journal of Applied Behavioral Science, Vol. 45, No. 2, 305-337 (2009)
DOI: 10.1177/0021886309333444
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