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Managing the Disappointment of Job Termination

Outplacement as a Cooling-Out Device

University of Texas at San Antonio

Cherylon Robinson

University of Texas at San Antonio

As termination has become common among high-status workers, an industry has evolved that purports to assist in their reemployment. Advocates of outplacement have emphasized to employers, however, that the industry’s service primarily functions as a self-protective device, minimizing the problematic reactions of job losers and bystanders. The particular strategy articulated by advocates for orchestrating the emotions, energies, and goals of terminated workers is described, and is interpreted as being analogous to that used by confidence game operators in "cooling-out" those they defraud.

The Journal of Applied Behavioral Science, Vol. 40, No. 1, 49-65 (2004)
DOI: 10.1177/0021886304263848


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