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Changing Employee Attitudes

The Independent Effects of TQM and Profit Sharing on Continuous Improvement Orientation

London School of Economics

This research examines the independent effects of two change interventions on employee attitudes. The first studyevaluates the impact of a total qualitymanagement (TQM) intervention, while the second explores the effect of profit sharing on a core outcome of TQM: continuous improvement orientation at the individual level. The research design involved an employee survey with two measurement occasions: 9 and 32 months after the commencement of a TQM intervention (n = 118) and 10 months before and 20 months after the introduction of a profit sharing program (n = 141). The findings of Study1 indicate that participation in a TQM intervention can enhance the development of employees’orientation to continuous improvement, explaining 5% additional variance in the dependent variable. The results of Study2 suggest that perceived fairness of profit sharing and perceived abilityto contribute to the profitabilityof a site are significantly associated with continuous improvement orientation, explaining 6% additional variance. The implications of these findings for organizational change are discussed.

The Journal of Applied Behavioral Science, Vol. 38, No. 1, 57-77 (2002)
DOI: 10.1177/0021886302381004


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