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The Journal of Applied Behavioral Science
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Implementing Business Process Reengineering

The Role of Organizational Justice

Constant D. Beugré

Rensselaer Polytechnic Institute

This article argues that many business process reengineering projects fail because they do not consider justice issues. Drawing on the literature on organizational justice and business process reengineering, the article outlines a theoretical framework integrating these two concepts. It contends that to improve the success of business process reengineering projects, managers should consider justice issues at four levels: distributive, procedural, interactional, and systemic.

The Journal of Applied Behavioral Science, Vol. 34, No. 3, 347-360 (1998)
DOI: 10.1177/0021886398343007
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